Not many companies in Kenya use YouTube to generate new business; some companies do so to support existing customers. Consider some of the most common customer problems and questions, and produce one or more videos addressing those issues. If you can help your customers help themselves, you provide them with a useful service and reduce your company’s support costs—all with a free YouTube video.
For example, AutoDesk Inventor is a high-end computer program for 3D mechanical design from AutoDesk. Knowing that their customers need a lot of post-sales support, the company put together a series of YouTube videos showing how to install, configure, and use the program. It’s extremely useful—and helps to cut down on traditional tech support costs, as well.
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You can also embed your YouTube support video into your own website. It doesn’t matter where customers view the video, YouTube or your site; what matters is that they get their problems solved at little or no expense to you.
The same goes if you have specific product support or technical support issues.
If you’re a computer manufacturer, you might create a video showing users how to install more memory or connect an external hard drive. If you’re a car manufacturer, you might create a video showing drivers how to change a brake light or check their car’s oil level. You get the idea—use YouTube to turn a problem area into a public relations victory.